Frequently Asked Questions

What are the customer service hours of operation?

Monday 9:00 AM – 6:00 PM EST

Tuesday 9:00 AM – 6:00 PM EST

Wednesday 9:00 AM – 6:00 PM EST

Thursday 9:00 AM – 6:00 PM EST

Friday 9:00 AM – 6:00 PM EST

You can email or order online at any time and we will process your request as soon as we are back in the office. You can always place your order online 24 hours a day, 7 days a week.

How much would you charge for shipping?

We charge $40 for shipping smaller orders, but shipping is free for all orders over $1500! Shipping prices may vary depending on your location. 

Do you ship internationally?

Yes we do, but we are not taking any responsibility if something might happen on customs border. Usually, they might ask you for the medical documents or a tax payment. If there is an opportunity to help you with solving these problems (like sending an invoice to a customs office), we will help you as we can.

Can I order from you?

You can order from us if you are an individual or corporation. Contact us to learn more.

Do your prices include Import Duty and taxes

Prices on our website do not include Import Duty/Tariff and VAT(Value Added Tax)/GST(Goods and Services Tax) applicable in your country. We deliver by a courier. You will pay Import Duty/Tariff and GST/VAT to the courier and the courier will make a GST/VAT invoice. The courier’s GST/VAT invoice is accepted for GST/VAT Return. Exceptions for GST/VAT registered companies and individuals. EU customers that provide a valid VAT number will not be charged with the tax. Clients from outside the EU are also VAT exempt.

When will i get my order?

Delivery times depend on location, item availability, shipping method of choice and other factors. We ship your order within two business days, and on average the orders take around 7-10  business days to arrive. If for some reason stock is not immediately available when you place an order, we will tell you when we expect to ship your order. Orders are shipped with express service so you get them as soon as possible. When we ship your order, we will send you a tracking number within 24 hours.

How do i track my package

You should receive your shipment information in your email within 48hrs after payment is received(processing). Once you receive your tracking number you can track your package on the track menu of the shipping website.

What does it mean to have my order confirmed

We process orders the same day they are received and generally ship stock products within 2-3 business days. Products in stock will ship within 24 hours upon verification of order and payment. If delivery is required by a specific date, please notify us when placing your order. To ensure rapid processing of your order, be sure to complete all necessary information on the Order Form. Please contact us for information on express delivery. Actual arrival time at your location depends on the method of shipment and distance from our warehouse. Standard freight rules apply. Once your order is verified an order confirmation email will be sent to you. This might take up to 12 hours.

 Why should I buy from

Ordering from Olive Beauty Shop ensures that you receive the lowest price for genuine, brand name products. Our updated revised account area provides a better overview of your personal details, payment options, order history and tracking orders. We also have a reorder button on account history pages, which makes repeat orders a convenient and quick process. We provide free shipping on every order over $1500.

Stay up-to-date on the latest products and industry news by signing up for our monthly newsletter (see footer of this page).

Are the products offered on your website genuine? How do I know that they are?

All products offered by Olive Beauty Shop are genuine, original items. Each product shipped comes in original manufacturer’s packaging, unadulterated and sealed. Please check the integrity of the packaging upon arrival. They come sealed and in their original box.

Where do the products offered on your website come from?

We offer only genuine products sourced from various reputable manufacturers and distributors worldwide. This website offers only genuine products made by their original manufacturer. All brands are trademarks of their respective owners. This website is not operated by, supported by, or affiliated with the manufacturer in any way. Product packaging may not be exactly as shown.


Are the prices in US dollars?

Yes, all prices quoted are based in US dollars. You will be informed at the checkout the currency and amount that you will be charged in.

What if another company has a cheaper price?

Olive Beauty Shop works hard to guarantee you the lowest prices. In the case you find a cheaper price, call or write and the absolute best will be done to beat or meet it. Please note that Olive Beauty Shop will require recent proof of the price and service being offered in order to verify the contents of the offer apply. Please see the competitor comparison section to see how the offers from competitors may vary.

What is the difference between the products listed through compared to the products available locally?

The only difference is the cosmetic appearance of the packaging. As multinational manufacturers are required to package their products according to the distribution country’s requirements, there may be slight packaging differences.

In several cases, some products are manufactured overseas as the major patent holder for that product may provide marketing rights to different companies in specific jurisdictions. For example, Restylane® is exclusively marketed by Medicis in North America, and in Europe it is exclusively marketed by Q-Med AB.

In most instances these products are manufactured in the exact same manufacturing facility that is approved by multiple regulatory authorities such as the FDA, Health Canada, and/or others as well. There is a higher chance of you receiving the exact same product available through local distributors in your jurisdiction if the product your are ordering originates from your jurisdiction. To inquire about any of the products sold through Olive Beauty Shop please write or call and a knowledgeable customer care representative will be happy to help you.

How do I know this is the right product for me?

Customers now can review the products they have bought from us. You may refer to these testimonials as provided by other licensed doctors, dermatologists and various types medical professionals to help you choose.

What if there is a product I am interested in, but is not on

Please contact olive beauty customer service team who would be more than happy to check the availability of the requested product for you.

How does your discount system work?

You may receive lower prices with larger purchases, as depicted on individual product pages. These discounts are assigned on a per-volume basis. Typically, the price per item is less when ordering in larger quantities. Applicable discounts are incorporated into the price.

What method of payments are acceptable?

We accept payments made through Credit/Debit Card or PayPal or via a Bank Transfer. As our customer, you will have the freedom to choose which of these options suits you the best. If you decide to make your payment using a debit or credit card, make sure it is either MasterCard or Visa. If you choose to pay via PayPal, your order will be sent to you only after the payment has been cleared. And, Bank Transfer payment method may require you to cover additional fees and taxes, depending on the bank you are using.

Do you provide any payment terms (e.g. 30-day term)?

Unfortunately, due to the fact that Olive Beauty Shop deals with international transactions, we are not able to provide our customers with payment terms.

Do you offer any incentives for returning clients?

If you have been receiving better pricing elsewhere, we will meet or beat that pricing provided recent proof of the competitor’s pricing and terms are provided and are equal to ours.


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